Training List - Southwest EAP

Training List

Training List

On-site services range from one-hour seminars to all-day workshops. For questions or to schedule a training: contact us via the form to the right, or call our office at 800-777-1797


Working well with others is just as important as playing well with others, especially when differences are involved. This training assists individuals in learning definitions and attitudes toward those differences, the formation of belief systems and how to confront those beliefs to begin to bridge diversity. This is important for creating and sustaining change that fosters a more creative, inclusive, respectful and productive workforce and workplace.


The impact of harassment in the workplace can be directly seen in job turnover, absenteeism, low morale, reduced productivity and costly litigation. This training is designed to prevent such effects by educating individuals on the legal definition and implications of harassment. Participants will also learn to become more aware of how their actions and behaviors affect co-workers in order to recognize and stop harassing behavior.

Violence in the Workplace

Violent behavior does not “just happen.” There is a progressive series of signs and symptoms, which can warn an individual of the potential for violence. In this training, participants are introduced to a three-stage model of crisis development accompanied by intervention strategies for each stage. The response to early warning signs by employees, managers and the organization itself can influence whether an incident will occur.

Work-Life Balance

“Leave it at the door.” That’s what we tell ourselves when we get to work but it’s easier said than done. This training examines the difficult task of balancing the demands of work and personal life. Participants are encouraged to identify the sources of work/life stress and are introduced to skills to become more organized and efficient with their time and energy, as well as develop support networks and better communication skills.

Time Management

Many people live with the phrase, “If I just had more time...” The reality of that statement is you have all the time you will ever receive. There are 24 hours in your day, yet it never seems like enough. Frustrations set in, irritability increases, work gets behind and relationships pay the consequence. Time management is a course that introduces the idea that there is more than just managing our time; it is managing ourselves in relation to time. This means setting priorities; changing habits; and being willing to experiment with different methods and ideas to maximize that time.

How to Start an Exercise Program

One of the biggest challenges people face is changing their lifestyle. Over the years, unhealthy habits may form and changing them requires a committed effort. Making the personal decision to begin exercise is the first step. Committing to make exercise a priority in your life is the next. How to Start an Exercise Program aims at helping to identify personal patterns that are unhealthy so necessary change can occur in both what you think and do.

Effective Communication Strategies

Your level of success in your business is directly tied to how effectively you communicate with others. An increased level of productivity and healthy workplace morale is the result of effective communication. This training is designed to assist you in mastering the art of successful interaction both professionally and personally.

Managing Workplace Conflict

Creating a work environment that enables people to thrive is the responsibility of all organizational leaders. The level of success that any individual or organization achieves can be directly tied to how disagreements and differences of opinions are handled. This course teaches prevention, personnel management, and the use of mediation skills and intervention techniques to dramatically change the outcome of interpersonal conflict.

Team Building

The essential feature of a cohesive team is the ability to work together through a variety of differences to achieve a common goal. This training is designed to identify the necessary components to form high performing teams. Team Building is designed to be a proactive leadership approach to get people to cooperate, work in harmony and synchronize their efforts.

Increasing Your Motivation and Productivity

Motivation and productivity are intimately intertwined. Motivated people achieve results. Achieving results satisfies people. Satisfied people are then more motivated to achieve results. Productivity is optimal when we know our strengths, motivation and purpose. Increasing Your Motivation and Productivity is designed to assist people in discovering the three elements of true motivation for themselves: autonomy, mastery and purpose.

Recognizing and Managing Challenging Behaviors

Difficult behavior can inhibit performance in others. If left unaddressed, the result will only deteriorate, thus effecting more people and incurring hidden costs for the organization. Difficult behaviors take many forms such as rudeness, yelling, gossiping, refusing to talk to or acknowledge others, harassing, incessant complaining to supervisors, ignoring directives, and slow working. This training teaches some simple, but not easy, principles of dealing with challenging behavior, which can have very desirable consequences for managers.

Outstanding Customer Service

In order to be successful in any business, one thing must continue to occur – the customer must want to come back. Repeat customers are one result of outstanding customer service. Companies committed to providing outstanding customer service will also benefit from increased customer satisfaction, increased revenues, increased repeat and referral customer traffic, less employee turnover and increased profits. This training helps you realize that potential.

Moving Forward after Difficult Changes

Every person responds differently to the stress that accompanies traumatic experiences. We have reactions to any demanding and stressful event and one such event is how we cope with surviving a layoff. Multiple studies suggest that job cuts are just as hard on the people left behind as they are on those who’ve been downsized. This training is aimed at assisting the workplace survivor in managing their loss.


Procrastination technically refers to the avoidance of a specific task that needs to be accomplished. For some it feels like a habit that can’t be broken. This, however, is not the case. There are things you can do right now to begin overcoming procrastination and create a more worry-free and productive life.

Productive Anger Management

Anger can be both necessary and productive if expressed in an appropriate way. Like all emotions, anger has a time and place. This training aims at equipping individuals with skills to enable them to cope with anger in a productive manner.

Maintaining Healthy Boundaries

The key to healthy relationships is a strong sense of personal boundaries. To maintain healthy intimacy in your relationships, you will need to first establish healthy intellectual, emotional and physical boundaries with your relationship partners. This training is designed to assist people in identifying irrational thoughts, emotions and actions that lead people to lose themselves in relationships with others and then begin to reclaim control for themselves.

Effective Documentation

Documentation is not hard, though there is a temptation to make it so. The goal of this training is to develop a level of documentation, which is comprehensive in nature yet not too complex or too minimal. The final product of good documentation is in the answering of the questions of who, what, where, when and how.

Communication and Dynamic Listening

Developing dynamic listening skills to ensure effective communication is the secret ingredient to your organization’s bottom-line demands. The goal of this training is to teach the process of listening that enhances skills and communication and encourages productive interactions.

Interpersonal De-escalation Skills

When conflict arises it can become a potentially dangerous situation as emotions flare and rational reasoning seems lost. One key to best manage such times and maintain control of your own emotions is to employ empathetic listening. The use of the skills learned in this training can assist people to better prevent crisis in the workplace while communicating a desire to try and understand where the other person is coming from.

Generations – Age Diversity in the Workplace

Do generational differences have an impact in the workplace? Studies have clearly answered this question in the affirmative. Generational differences may lead to clashes among workers on teams, among management roles and expectations and impact the overall morale of the workplace. A manager today must be aware and sensitive to diversity in the workplace as each generation looks at life and work with a different focus which results at times in changes in workplace policies and procedures.

Progressive Discipline

When an employee fails to correct a problem after being given a reasonable opportunity to do so, a process exists to pursue compliance and corrective action. The underlying principle of progressive discipline is to use the least severe, restrictive measure necessary to correct the undesirable situation. This training teaches the guidelines and essential elements of each progressive discipline step.

Creating a Healthy Lifestyle

Lifestyle choices are an important part of maintaining a balance of emotional wellbeing. Creating a healthy lifestyle doesn’t mean drastic changes however. In fact, making small changes in how you live each day can lead to big rewards. By identifying and committing to small changes rather than large ones more can be accomplished with the effects of compounded efforts and a greater probability of long term success will arise.

Reasonable Suspicion and DOT Compliance

The Reasonable Suspicion Training for Supervisors consists of four segments: general requirements on reasonable suspicion referrals; alcohol abuse in the workplace; prohibited drugs in the workplace; and the reasonable suspicion interview. This training equips the supervisor with the knowledge to 1) recognize potential substance use/abuse policy infractions, 2) anticipate mandated steps for intervention and 3) guarantee DOT compliance.