Every year, Southwest EAP collects and analyzes data from our entire roster of clients. From this data we can share with you our insights and highlight trends.
- Emotional well-being, including anxiety and depression, were consistently identified as the leading reasons for seeking EAP support.
- “Relationship issues” was the second most frequent type of support requested. This is consistent with previous years.
- Women are more likely to use EAP services than men. Approximately, 60% of the cases were initiated by women, showing evidence of a stigma still existing preventing men from requesting support.
- Adults 30-45 years old are most likely to access EAP services. This group accounts for more than half of the EAP use. This also corresponds to the stages of life when employees are facing multiple challenges including raising families, building careers and serving as caregivers.
- Employees prefer face-to-face support. Participants have access to multiple channels for support, but more than 85% preferred an in-person meeting with their EAP professional. Reasons for choosing other forms of contact were primarily travel and convenience related.
In 2018, our Impact Rate (the number of people receiving EAP services) was 14%, which has held steady for the past several years. The average case rate (the number of cases opened) was 6.4%. Both remain higher than the national average.
As always, we are here to serve you and your organization to help keep your people productive at home, at work, at life. Please feel free to contact us anytime to discuss your needs and how SWEAP can better serve you.