Orientation & Training

Southwest EAP offers a variety of training and workshops that employers and supervisors can request. Such workshops are led at the worksite or other venue that the employer arranges, and are completed in a group setting. Some examples of the training offered are described below.

Open to All Employees

Dealing with Transition in the Workplace

Transition has become more commonplace as business needs continually evolve and expand. Although change is healthy, too many changes or poorly managed change can become a source of anxiety for employees, leading to physical and mental ailments that impact productivity. In this workshop, Southwest EAP briefly discusses the benefits that employees receive through the EAP program, and allow for questions and answers at the end of the seminar. The training content also includes, but is not limited to:

  • Stages of transition
  • Recognizing personal responses to change
  • Effective techniques to cope with transitions
  • Transforming loss into growth

Dealing with Difficult People

No matter where you're employed, you're apt to come across people who are challenging to work alongside. This can cause a great deal of stress and eventually lead to employee turnover. This workshop focuses on why conflict doesn't have to be a negative experience and how employees can adjust their own behaviors to better manage difficult relationships. Learn the steps to appropriate conflict resolution. Training content also includes, but is not limited to:

  • Ascertaining personal boundaries and recognizing how to enforce them
  • Learning how to shift own behaviors to deal with difficult people
  • Identifying options for how to react with difficult people
  • Gaining and practicing effective communication techniques

Coping with Work and Family Stress

Stress is a word that we're all familiar with. While a certain level of stress can motivate us, too much leads to mood disorders and physical illness. In this workshop participants learn how to change what they can change and let go of the things out of their control. Additionally, training content includes, but is not limited to:

  • Relaxation techniques
  • Identifying patterns of response to stress and how they either help or hinder recovery
  • Strategies to balance work and home life
  • Basic steps for managing stress more effectively

Open to Supervisors


As a supervisor, you may have a team of two or a team of 20. In either case, it becomes your responsibility to make this group of people gel so that maximum productivity is accomplished. A successful manager is a lot like a sports coach, tasked with inspiring everyone to do their best and ensuring that everyone on the team knows the game plan. This workshop helps you achieve this by covering:

  • The best and least expensive rewards to make sure things get done
  • How to give clear, concise directions
  • Examining groups versus teams concept
  • Explaining the functions of a team
  • How to keep employee motivation up during high-pressure, change and crisis

Recognizing and Managing Poor Performance

There will come a time in every supervisor's career that reprimanding an employee becomes necessary. Many supervisors identify this as the most difficult aspect of the job, yet also one of the most important. This training covers the following:

  • Identifying reasons why employees don't do what they're supposed to
  • Surefire ways to counter verbal attacks
  • Recognizing ways to eliminate poor behavior
  • How to effectively lead a meeting to discuss negative behavior